If you have any questions or issues about the privacy and confidentiality of your personal information, please contact us. AFBS is committed to treating your confidential information with the greatest respect and consideration. Our objective is to provide you with the highest possible level of service.
Protecting plan member confidentiality is of the utmost importance to AFBS. It is fundamental to the way we conduct business. It continues to be our highest priority when dealing with members. AFBS collects personal information about you and your family, as required, to accurately manage and administer the eligible insurance benefits. In turn, AFBS provides member information to ClaimSecure, who provide the on-line claims service for the adjudication and reimbursement of eligible drug and dental expenses. ClaimSecure ensures the highest level of member confidentiality because of the nature of the services they provide as well as their contractual obligations to AFBS.
Any personal information held by AFBS or any other AFBS insurance partner is kept strictly confidential and is only available to you or your representative, as designated by you.
The AFBS Benefits department is committed to resolving any privacy issue with you as quickly as possible. If there is a privacy or confidentiality issue that is not resolved to your satisfaction, please provide written notice to the Privacy Officer at AFBS.